Solace
Solace
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Size Chart
Size Chart
Packaging
Packaging
Our packaging is intentionally minimalistic, aimed at minimizing plastic and paper usage. Your support makes a real difference.💚
Features
- Style: ankle length, backless, adjustable straps
- Fabric: silk satin; non-stretch
- Lining: none, natural feel
Care
- dry clean/hand wash recommended
- machine washable on delicate cycle
- steam iron recommended
Model height: 174 cm (5'7"), wearing size S.
When wearing a light-colored dress from Pippa, we highly recommend pairing it with nude or beige undergarments.
While we aim to showcase true product colors, please note that minor variations can occur due to device differences.
If you're unsure about the size, please direct message us for assistance before completing your order. Once payment is completed on our website, orders cannot be canceled.
Connect with us thru:
- Instagram Message @pippa.sewing
- WhatsApp Message +60 113985 6169
Shipping
We offer next-day shipping for orders placed via Instagram/WhatsApp within Vietnam, along with free shipping. For orders placed on our website, please allow 5-8 business days for processing.
Once we've processed your online order and initiated shipping, you will receive your tracking number via email or WhatsApp/Instagram message.
Shipping Rate:
- Vietnam & Malaysia: Free Shipping by 247, GHTK, Pos Laju, Grab Express
- Rest of the world: $40 by DHL, Fedex, UPS
Once an order is picked up by the courier, we release all responsibility. We are not liable for lost or stolen packages and cannot provide replacements or refunds in such unfortunate situations.
Buyers are responsible for covering ALL DUTIES, TAXES, and FEES at the time of import.
Return/Refund/Exchange
*** No cancelation: We do not accept cancellations. Once an order is placed, it cannot be canceled. To ensure a hassle-free experience upon trying our garments, please message us directly for sizing assistance before placing your order.
*** Exchanges for size are only possible based on availability.
*** Return: Please get in touch within 5 days of receiving your parcel to arrange a return. You can reach us via email at care.pippasewing@gmail.com, WhatsApp at +60 113985 6169, or message us on Instagram at @pippa.sewing.
- To be eligible for a return, the item must be in the same condition as when you received it and does have not have any damage.
- Soiled spots and odors include, but are not limited to, makeup, lotions, self-tanner, dirt, food/drink stains, cigarette smell, and body or food odors. Returns may be denied if items are not in their original condition and will be sent back to the customer.
- The cost of returning the item to our warehouse and a 20% restocking fee are the responsibility of the buyer.
- Please keep in mind we are a small business and all of our pieces are made with care. We inspect every piece closely before shipping. Many of our styles are light in color, delicate and/or constructed from non-stretch fabrics. Please take care when trying on at home, we cannot be held responsible for damages, odor or soil spots that may occur.
*** Refund: Once we receive and inspect the returned item, your refund will be processed within 5-10 business days.
- Custom or personalized orders: Items that have been customized or personalized according to your specific requirements cannot be returned for a refund
- Items on sale: Products that are marked as "sale" or "clearance" items are considered final sale and cannot be returned for a refund.
- Shipping charges
- Item has missing parts for reasons not attributed to our error.